Online shopping has changed a lot in recent years. People now expect fast websites, helpful recommendations, and great customer service. To meet these needs, online stores need better tools that help them run smoothly and keep customers happy.
In 2025, one tool that many businesses trust is Salesforce. It’s not just for tracking customers anymore—it’s become a powerful platform for online selling. Salesforce for eCommerce helps brands manage their products, orders, marketing, and customer support all in one place.
In this blog, we’ll look at why Salesforce stands out this year and how it helps online stores do better.
Power Your Shopify Store with Salesforce in 2025
Connect sales, support, and customer data with one smart system built for better results.
What is Salesforce for eCommerce?
Salesforce is best known for helping businesses manage customer relationships. But it also has a solution made just for online selling—called Salesforce Commerce Cloud. This tool connects everything your online store needs to run: products, customer data, payments, inventory, and support.
Instead of using many different systems, businesses can use Salesforce to keep everything in one place. This makes it easier for teams to work together and for customers to have a better shopping experience.
Online shopping is more competitive than ever. Businesses need tools that are fast, smart, and easy to use. Salesforce helps with that.
Here’s why more companies are choosing Salesforce this year:
1. Everything Is Connected
With Salesforce, all your customer and product info is in one system. This means:
Your team can see orders, support messages, and delivery updates in one place.
Customers don’t have to explain the same problem to different departments.
Everyone—from marketing to support—has the same data.
This saves time and reduces mistakes.
2. Shopping Feels More Personal
Salesforce watches what customers do on your site—like what they click on, what they add to their cart, or what they buy. Then, it helps your store respond in smart ways.
For example:
It can suggest products based on what a customer likes.
It can send helpful emails when someone forgets something in their cart.
It can show different deals to different shoppers.
This makes each shopper feel like the store knows what they want.
3. Built-In Smart Features (AI)
Salesforce has a smart assistant called Einstein. It helps businesses make better decisions and saves time.
Einstein can:
Spot which products sell best
Suggest what to do when sales drop
Help your support team answer questions faster
Give you reports on customer trends
And it works in the background—no need to set it up every day.
Top Salesforce eCommerce Features (Short & Simple)
Salesforce comes with many features that help online stores work better. Let’s look at the most useful ones.
A. Order and Inventory Tracking
You’ll always know:
Which items are in stock
What needs to be restocked soon
Where an order is in the delivery process
This helps avoid selling items that are out of stock.
B. Works Great on Phones
More people shop on their phones now. Salesforce makes sure your store:
Loads fast
It is easy to use
Offers one-click checkout
So customers can shop anytime, anywhere.
C. Built-In Marketing Tools
You can:
Send emails or texts to customers
Schedule sales and promotions
See which campaigns are working
Salesforce makes it so much easier to reach your customers and bring them back.
Salesforce + Shopify: A Smarter Way to Sell Online
Manage orders, track customers, and grow your store—all from one connected platform.
Benefits of Using Salesforce for eCommerce
Let’s keep this simple. Here are the main benefits businesses enjoy when they use Salesforce:
✔ Teams can work together more easily ✔ Customers get faster and better help ✔ Products are shown to the right people ✔ Reports help you make smart choices ✔ Your store grows without confusion ✔ Data stays safe and up to date
Whether you’re running a small online store or a big one with many products, Salesforce helps you keep things under control.
What Customers Experience When You Use Salesforce
Here’s how it helps the people who visit your site:
They get product suggestions that match what they like
They can move from mobile to desktop without losing their cart
They don’t have to repeat information when talking to customer support
They get updates on their orders in real time
All of this makes shopping feel easier and more enjoyable.
What Teams Love About Salesforce
Let’s quickly go over what different teams like most about Salesforce:
👤 Store Managers
Clear view of sales and stock
Easy tools to add or remove products
📣 Marketing Teams
Tools to run and track promotions
Automated messages for special occasions
🎧 Support Teams
Customer history at their fingertips
Faster ways to answer questions
Real Examples of How Businesses Use Salesforce in 2025
Salesforce works well for all types of online stores.
Here are some examples:
Stores that Sell Subscriptions: It keeps track of billing, renewals, and customer support, so nothing is missed.
Stores that Sell Globally: It handles different languages, currencies, and taxes all in one place.
Wholesale and B2B Sellers: It allows special prices and quick reordering for business buyers.
Social Media Stores: It connects with Facebook, Instagram, and TikTok so you can sell directly on those platforms while tracking orders easily.
Why CartCoders Recommends Salesforce?
At CartCoders, we work with many eCommerce brands. We recommend Salesforce because it’s stable, powerful, and easy to work with once it’s set up right.
Whether you’re starting fresh or moving from another platform, our team can guide you.
Final Thoughts
Salesforce stands out in 2025 because it helps online stores work smarter and serve customers better. It brings your team together, saves time, and gives your customers a better experience every step of the way.
If you want a tool that grows with your store and helps you keep up with changing customer needs, Salesforce is a strong choice.
And if you need help getting started or making the most of it, then contact CartCoders.
FAQs
What are the main benefits of using Salesforce?
Salesforce helps teams stay organized, manage customer data, track sales, improve service, and keep all business information in one system.
What is the benefit of Salesforce B2B commerce?
Salesforce B2B commerce helps businesses sell to other businesses by offering quick orders, account-based pricing, and personalized catalogs.
Can Salesforce be used for ecommerce?
Yes, Salesforce supports online stores by managing products, tracking orders, handling payments, and helping teams communicate with shoppers.
Is Salesforce for B2B or B2C?
Salesforce works well for both B2B and B2C. It supports business orders and also helps with direct customer sales and services.
Why choose CartCoders for Salesforce and Shopify integration?
CartCoders integrated Salesforce with Shopify to help you manage sales, customer data, and marketing in one system built for your store’s growth.
As the CTO at Shiv Technolabs & CartCoders, I am liable for instigating, planning, integrating, and implementing the organization's strategic orientation.
I gather the most significant tech news in addition to sharing the information I gained while serving as the CTO of Shiv Technolabs, a renowned web and mobile app development company. I am pleased to answer questions as a most valuable expert for Shiv Technolabs Private Limited and to share my experience. I offer a keen insider's perspective on technical advancements.
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