Top 5 Best Shopify Call Apps [Enhanced Phone Support Apps]

You’re a busy business person running your e-commerce company, and researching the most effective calling apps to optimize your Shopify store can be time-consuming. We did the work for you.

Apart from other normal means of communication, these applications also enable one to offer call-based customer support services.

We have compiled the best call-through applications by considering app store ratings, review counts, and top features, among other subjective parameters. These will assist you in finding the most suitable application for your eCommerce Store.

Top Shopify Apps for Call [Enhanced Phone Support]

1. Callback Request

This application simplifies customer interaction by allowing customers to ask for callbacks directly from your Shopify store. A simple layout lets clients leave their information and urges your team to get back to them whenever they are free. The essence of immediate messaging is to make users feel good and trust more and buy better.

Key Features:

• Click-to-Call Button:- Place a “Ask us to Call You” button on the pages of your goods or store.
• Callback Scheduling:- Schedule call times that work for someone and eliminate hold time
• Automated Reminders:- Send customers SMS or email reminders about their appointments for return phone calls.
• Customizable Call Routing:- Different teams or agents can receive calls based on product category, customer’s location etc.
• Call Analytics & Reporting:- Monitor number of calls and their length plus find out top-selling products or best periods for requesting calls.

Pricing: While the free plan offered by CallbackRequest has limited features, there are also paid options for as low as $19 per month with more functionality, such as call recording, CRM platform integrations, and advanced analytics tools.

Unique Selling Point: Addressing initiation of calls as their primary focus, CallbackRequest enables customers to make call requests only. A provision for scheduling callbacks thus eliminates hold frustrations and ensures personalized experiences.

2. S: Call For Price & Hide Price

Merchants can use various pricing strategies in this app to make their prices invisible or compel customers to call for costs, which allows them to take a flexible approach. In reality, this hiding of prices promotes the talk between buyers and sellers themselves in order to come up with a unique negotiation of their own resulting in trust among a number of potential customers. It is therefore an effective option for firms that want to personalize price discussions and correctly generate leads.

Key Features:

• Hide Product Prices:- The store should make prices of products not visible so that clients will be encouraged to contact you for price quotes.
• “Call For Price” Button:- This button is displayed prominently and guides the customer in requesting a quote or pricing information.
• Customizable Contact Forms:- These forms are designed to capture more than just phone numbers, such as project details and budget range.
• Lead Management Tools:- The app arranges and manages inquiries about calls, tracks communication history, and gives salesmen leads.

Pricing: The first option is for customers to be prompted to call for a price or hide the price. This platform provides a free plan, allowing users to access basic features. Other paid plans begin at $9/month and come with other benefits, such as lead scoring, custom contact forms, and integration with marketing automation platforms.

Unique Selling Point: This app’s USP is that it targets B2B firms and shops selling items whose prices vary. It does this by hiding prices and calling for quotes, thus fostering customer interaction and allowing personalized sales conversations.

3. Phone Numbers & Calls – SBoard

Shopify is well integrated with this app, enabling businesses to display their contact numbers prominently and make direct calls from the website. This is aimed at boosting the accessibility of customers and fostering trust by enabling direct interactions. It enables a choice for customization and better calling experience which increases client satisfaction due to the fact that it establishes efficient communication channels that could enhance sales opportunities.

Key Features:

• Showing Multiple Numbers:- Display different phone numbers for your store across varied departments, locations, or support channels.
• Dial-In Feature:- Allows users to make calls on product pages with just one click of a button.
• Call Recording and Transcription:- Record telephone conversations to assist in staff training, ensure quality assurance, and document customer feedback.
• Phone Call Analytics and Reporting:- Understand call volume and length of call time and even recognize top sales staffing or items.
• Integrating with CRM Platforms:- Streamline your work by integrating SBoard into widely used CRM platforms such as Salesforce or HubSpot.

Pricing: The free plan has limited functionality, including one phone number and simple analytics. For $15 per month, paid plans offer call recording, custom call routing, and integration with CRM platforms.

Unique Selling Point: SBoard is an all-in-one app with the most extensive call management functions. It solves many problems, including presenting multiple phone numbers, call records, and data on conversation effectiveness, thereby being ideal for businesses with complex call routing needs.

4. Phoneize Phone Call Button

A phone call button is included on your Shopify store. Customers can know more about the product they want to purchase, or rather can talk with the salesperson for clarification, thereby making it easier for them to make decisions when purchasing products from your store. Instant contact with customers and streamlining their buying process by reducing friction that enables visitors to ask questions effortlessly or seek help is one of the best ways to improve their experience in e-commerce stores. You could customize its look and place it according to how you want it while enabling high visibility and easy access.

Key Features:

• Click-to-Call Button:- Encourage clients to call by implementing a simple “Call Now” button on your store or product pages.
• Mobile Optimization:- The application offers mobile users a seamless click-to-call experience when they are away from their places of work.
• Customizable Button Appearance:- Make the appearance of the call button coincide with that of your shop.
• Call Tracking & Analytics:- Monitor the number of calls and determine which products or pages attract more calls.

Pricing: Phoneize provides a free plan with basic features and a single-call button design. Paid packages that include custom designs, call recording, integrations, and advanced analytics start at $7 per month.

Unique Selling Point: Phoneize’s simplicity is seen in its click-to-call feature, which suits businesses employing unambiguous calls to action. Also, different sizes of businesses can enjoy cost-effectiveness as they have a seamless user experience and enable voice communication to work efficiently together.

5. SimpleCall – Click to Call

With this application, customers can easily call and talk to business owners with a single click from their Shopify stores. This removes the need for typing of numbers making it easy for users to communicate manually. It also increases customer satisfaction as a result of its user-friendly interface and adjustable settings thus leading to prompt responses to customer enquiries, more sales, and better store management.

Key Features:

• Click-to-Call Button:- Embed a prominent “Call Now” button on your product pages or store to encourage customer calls. Phoneize is the same as SimpleCall because it provides seamless click-to-call functionality for mobile devices, making it handy for customers.
• Social Proof Notifications:- Display real-time notifications featuring ongoing calls on your store. This social proof element can build trust; other customers might want to call when needing assistance or asking about products.
• Call Analytics & Reporting:- Track call volume and duration and determine which products or pages generate the most call inquiries. Be familiar with the conduct of clients and identify those sections where additional communication through the telephone is needed in your store. These details are vital in making sure that product descriptions are optimized, proactive resolutions are made for likely customer worries, and finally the entire customers’ movement is enhanced.

Pricing: SimpleCall’s free version has basic utilities such as one button and analytics. Paid packages, which begin at $9/month, provide custom designs, social proof notifications, call recording, and advanced analytics.

Unique Selling Point: SimpleCall’s main selling point is its user-friendly design, which includes advanced features like social proof notifications that create customer trust. Its voice integration with eCommerce sites makes it ideal for affordable pricing.

Frequently Asked Questions

Conclusion

Anybody looking to give full call support on their Shopify store should consider these 5 apps good beginning points.

Integrating any of these applications will allow you to develop your customer service traits, enhance interaction and create a loyal client base. These are perfect resources since they ensure total customer satisfaction, which is the most essential goal.

Take a look at the available options and pick a Shopify app that will suit your business needs best. So, start creating amazing shopping experiences today by taking the first step towards making your brand the number one service provider in the industry.